FAQ

1. Can I wash my book sleeves, e-reader sleeves and pouches in the washing machine?

Absolutely! All our products are machine washable as they are cotton.

 

2. Where are your products made?

All production processes from ideation, sourcing, cutting to final assembly take place in our Sydney studio by yours truly, Yulia.

 

3. What are your ethical standpoints?

We believe in caring for our planet Earth, therefore minimising waste as much as possible, limiting the use of plastic (if any), buying deadstock fabric from warehouse and opshops. We also try to use 100% in all of our fabric selection and wadding (the soft squishy filling thing that make up the sleeves and pouches). On top of that, we buy locally whenever possible to support other local businesses and minimise carbon footprints. So yes, we'd like to think we are quite the eco princess :)

 

4. Where can we see you in person?

Come say hi to our stall at Glebe Markets on Saturdays and occasionally Bondi on Sundays! P.S. We often bring limited pieces aka vintage fabric there so stay connected to our socials to catch us there next time and secure your unique goods x

 

5. When will my products be sent?

Our current processing time is 1-2 days. As soon as I finish making the product, I will send it to the post office (Mon-Fri post only). Orders placed on Fridays will be processed on Monday and sent on Tue.

 

6. Return and refund policy

If you are unhappy with your products or it has any technical issues or damage please reach out to me at hello@studiolumisydney.com.au so we can work out a solution asap. I take pride in hand making everything with love and care so you will receive beautiful products, but in the case that I missed something that causes malfunction to the product, I'm happy to replace it with a new one.